FAQ

  

Orlando Car Service – Frequently Asked Questions (FAQ)

1. What areas do you provide service to?
We offer private car service throughout Orlando and the surrounding areas, including MCO (Orlando International Airport), SFB (Orlando Sanford International Airport), Disney World, Universal Studios, and local hotels or resorts.

2. How can I book a ride?
You can book online through our website, via our mobile app, or by calling our customer service. For convenience, we recommend booking at least 24 hours in advance, especially during peak travel seasons.

3. What types of vehicles are available?
We offer a range of vehicles, including sedans, SUVs, vans, and luxury cars to suit solo travelers, families, or groups. Special vehicles for business or VIP transfers are also available.

4. How much does it cost?
Our pricing is competitive and depends on the distance, type of vehicle, and any additional services requested. You can get an instant quote on our website or app before booking.

5. Is your service available 24/7?
Yes. Our drivers are available around the clock to accommodate early flights, late arrivals, or last-minute bookings.

6. Do I need to provide flight details for airport transfers?
Yes. Providing your flight number and arrival/departure time helps us track delays and ensures your driver is waiting for you when you land.

7. Can I request a car seat or booster for my child?
Absolutely. We offer child safety seats and booster seats upon request. Please specify your needs during booking.

8. How do I know the driver will find me at the airport?
Our drivers monitor flight arrivals in real time. Once you land, they will meet you at the designated terminal pickup area, often with a sign displaying your name.

9. Is tipping required?
Tipping is optional, but appreciated. Most passengers tip based on service quality.

10. Can I make multiple stops or customized routes?
Yes. Whether it’s a multi-stop sightseeing tour, hotel hopping, or a shopping trip, we can plan the route according to your needs.

11. What if my flight is delayed or canceled?
No worries. Our drivers track flight schedules. If your flight is delayed, we adjust pickup times accordingly. For cancellations, please notify us as soon as possible.

12. How do I pay for my ride?
We accept credit/debit cards, PayPal, and cash payments. Online booking allows you to pay in advance for a seamless experience.

13. Are your drivers professional and licensed?
Yes. All drivers are fully licensed, insured, and trained in safe, courteous, and professional service.

14. Can I book a ride for someone else?
Yes. You can schedule rides for family, friends, or colleagues. Just provide the passenger’s contact information.

15. What if I have special requirements or need assistance?
We’re happy to accommodate special requests, including accessibility assistance or large luggage handling. Please notify us when booking.